1. INTRODUCTION
These General Terms and Conditions of Sale govern the purchase and use of products and services offered by Spazio Taverna, a curatorial studio and cultural platform based in Palazzo Taverna, Via di Monte Giordano 36, 00186 Rome, Italy (hereinafter referred to as “Spazio Taverna”), through its official website: www.spaziotaverna.com (hereinafter the “Website”).
These Terms and Conditions apply from 1 January 2025 and are valid for all purchases and/or participation in activities made from that date onward. By placing an order or using any of our services, the user accepts these Terms and Conditions in full and without reservation.
Spazio Taverna reserves the right to modify these Terms and Conditions at any time, without prior notice. The version in force at the time of purchase or use shall apply, as made available on the Website and attached to the order confirmation sent via email to the Buyer.
By using the Website, the user declares that they are at least 18 years of age and legally competent under applicable law (Art. 2 of the Italian Civil Code or equivalent local law), and agrees to abide by these Terms and Conditions.

1.1 DEFINITIONS

• Buyer: The individual or legal entity who purchases a product, Experience, or Service via the Spazio Taverna Website. The Buyer may purchase for themselves or on behalf of a third party, referred to as the Participant.

• Participant: The individual who takes part in an Experience or Masterclass purchased by the Buyer.

• Product: Any tangible good made available for purchase via the Website, including but not limited to publications (e.g. catalogues, books), editions, artworks, and curated design objects.

• Credit: A non-refundable monetary credit issued by Spazio Taverna to a Buyer or Participant, redeemable exclusively on the Website for future purchases. Credit may be issued following cancellations or modifications as outlined in these Terms, and is valid for the time specified at the time of issue. Credit cannot be transferred to third parties, converted into cash, or used to pay for external services or shipping fees unless otherwise indicated.

• Experiences: Cultural, artistic, and educational activities curated by Spazio Taverna, including guided events, site-specific interventions, workshops, or immersive performances, as described on the Website.

• Masterclasses: Educational offerings delivered through Spazio Taverna’s “School of Vision,” including three-day thematic courses, lectures, and interdisciplinary training sessions led by artists and professionals.

• Partners: Selected organisations, venues, or professionals that collaborate with Spazio Taverna in the delivery of its Experiences, Masterclasses, or Services.

• Service: The full range of features provided by Spazio Taverna through the Website, including booking and management of Experiences and Masterclasses, as well as the online sale of Products.

• Website: The official online platform of Spazio Taverna (www.spaziotaverna.com), including all subdomains and mobile versions.

• Party/Parties: Refers to either the Buyer or Spazio Taverna individually, or both collectively.
   

1.2 SCOPE OF THE CONTRACT
These Terms and Conditions govern all purchases made on the Website, including but not limited to:

• Registration and participation in Experiences and Masterclasses offered by Spazio Taverna;

• The purchase of Products such as books, catalogues, editions, or design objects.

By confirming an order on the Website, the Buyer accepts these Terms and Conditions without exception. No verbal or prior written communication shall alter these conditions unless formally agreed in writing by Spazio Taverna.

1.3 LIMITATION OF LIABILITY
All descriptions, images, and representations of Experiences, Masterclasses, and Products published on the Website are provided for illustrative purposes and do not constitute a legally binding offer. Spazio Taverna is not liable for minor or non-material discrepancies between descriptions and actual delivery of the Experience or Product.

2. ORDERING, CONFIRMATION AND FULFILMENT
Any order placed through the Website implies prior consultation and explicit acceptance of these Terms and Conditions by the Buyer, even in the absence of a handwritten signature. The order process is described below.

2.1 CHOOSING AN EXPERIENCE OR MASTERCLASS – “SCHOOL OF VISION” SECTION
The educational programmes offered by Spazio Taverna under the School of Vision include:

• Three-day Masterclasses led by artists, curators, and visionaries;

• Thematic workshops and interdisciplinary courses;

• Private sessions and tailored learning experiences;

• Cross-sector dialogues between art, science, and society.

To enrol in a Masterclass, users can browse the current offering under the “School of Vision” section on the Website. For customised learning journeys or group experiences, users are invited to contact Spazio Taverna directly via email at info@spaziotaverna.com to request a personalised proposal.
Upon selection of a programme, Spazio Taverna will provide a detailed quote, which includes:

• A description of the Experience or Masterclass;

• The full participation fee (including applicable taxes);

• Specific conditions related to booking, cancellation, and participation.

Participation is confirmed only upon full payment of the stated fee, as per the payment instructions indicated in the quote. Cancellations or changes are subject to the terms agreed at the time of booking and may incur additional costs depending on the stage of preparation or availability.

3. Enrolment in Masterclasses and Purchase of Goods
To enrol in a Masterclass offered by Spazio Taverna’s School of Vision, the Buyer must select the desired Masterclass from the available options on the website. Once the Masterclass is selected, the Buyer proceeds by clicking the “Add to Cart” button (or equivalent).
The Buyer may also:

• Add additional participants up to the maximum number allowed for the Masterclass.

• Choose to gift the Masterclass enrolment to someone else.

• Select preferred dates for the Masterclass, if applicable, from the available options.
   

3. Payment and Billing Information
The Buyer will be required to enter billing details, including VAT number or tax code if applicable, and a shipping address for any physical goods ordered.
Payment options include:

• Credit Card: The Buyer enters card details securely. The total amount will be charged at the time of order.

• Bank Transfer: Payment details will be provided at checkout. The order is confirmed upon receipt of payment. Any bank fees are the responsibility of the Buyer.

By placing an order, the Buyer confirms having read and accepted these Terms and Conditions.

3. Confirmation and Receipts
After payment confirmation, the Buyer will receive an email confirmation with details of the Masterclass enrolment or goods purchased. For physical items (catalogues, books, artworks, objects), delivery will be made to the provided shipping address.
Spazio Taverna is not responsible for delivery delays caused by incorrect address information or unavailability of the recipient.

4. Availability
Masterclasses and products are subject to availability. If a Masterclass or product ordered is unavailable, Spazio Taverna will notify the Buyer as soon as possible and offer:

• A full refund within 14 days of the notification; or

• The option to select an equivalent Masterclass or product if available.

Spazio Taverna is not liable for any damages related to unavailability.

5. Cancellation and Refund Policy
The Buyer has the right to cancel their enrolment or product purchase within 14 calendar days from the date of purchase without penalty and without providing reasons, in accordance with consumer protection laws.

• For physical products, the Buyer must return the items in their original packaging and in perfect condition. Return shipping costs are the Buyer’s responsibility.

• For Masterclasses, cancellation requests must be sent in writing to Spazio Taverna’s designated email address.

Refunds will be processed within 14 days of receiving returned goods or cancellation notice.
Exceptions to cancellation rights include:

• Custom or personalised Masterclasses.

• Masterclasses already started or completed.

• Any non-refundable items clearly specified at purchase.

6. Changes and Extensions
Masterclass enrolments can be changed or rescheduled free of charge provided the request is made before the Masterclass start date and within 5 years from the purchase date. Once a new date is confirmed by Spazio Taverna, no further changes are allowed.
If the Buyer or participant requests an extension or rescheduling, a credit equal to the original enrolment value will be issued for use toward future Masterclasses or products on the website.
Custom or promotional Masterclasses may not be eligible for changes or extensions.
Requests for changes or extensions must be sent via email to Spazio Taverna, including order details and the nature of the request.

 7. TERMS OF USE AND LIABILITY
7.1. TERMS OF USE AND LIABILITY FOR MASTERCLASSES AND PRODUCTS
Masterclasses purchased through Spazio Taverna’s School of Vision are valid exclusively for the specific course selected at the time of purchase and confirmed via order confirmation email. Masterclasses must be attended within any specified timeframe agreed upon during enrolment. After this period, no changes or extensions will be permitted unless explicitly authorised by Spazio Taverna.
Additional costs, if any (for example, materials not included in the Masterclass fee), will be communicated in advance and remain the responsibility of the participant.
Spazio Taverna may require confirmation of attendance or further participant details prior to the Masterclass start date. Spazio Taverna is not responsible for any delays or issues caused by the Buyer or participant failing to provide such information in a timely manner.
Due to the nature of the courses and the availability of instructors and facilities, course dates and availability are subject to change. Spazio Taverna is not liable for modifications or cancellations beyond its reasonable control and recommends booking with sufficient notice.
Cancellations or rescheduling requests must comply with the policies outlined in these Terms and be agreed with Spazio Taverna in advance. Changes are not guaranteed without prior approval.

7.2. LIMITATIONS OF LIABILITY
Spazio Taverna will make reasonable efforts to deliver Masterclasses and goods as described. However, it is not responsible for any unavailability or changes beyond its control.

7.3. CONDITIONS OF CREDIT USAGE
Credits issued by Spazio Taverna (for cancellations, reschedules, or promotional purposes) are valid for six (6) months from the date of issue. Credits not used within this period will expire and cannot be extended.
Credits may be used exclusively on Spazio Taverna’s website to offset the price of future Masterclasses or products. The Buyer will be responsible for any additional payment required for the chosen item.

8. RESTRICTIONS ON USAGE
8.1. PARTICIPATION REQUIREMENTS
Some Masterclasses may require participants to meet specific conditions related to age, skill level, or health. Participants must inform Spazio Taverna of any particular needs or limitations before enrolment.
Spazio Taverna reserves the right to refuse participation if requirements are not met or if safety or course quality may be compromised.
Masterclasses may be subject to changes due to instructor availability or external factors, including technical issues. In such cases, Spazio Taverna may reschedule or modify the course.
Participants may be required to sign disclaimers or agreements prior to participation. Spazio Taverna will not be liable for any claims arising from such circumstances.

8.2. EXCLUSIONS FROM SERVICES
Unless explicitly stated, the following are generally not included with Masterclasses:

• Transportation to the venue;

• Meals or refreshments;

• Any other services or materials not specified.

8.3. PARTICIPANT RESPONSIBILITY
Participants are responsible for arranging any additional services or materials beyond what is included in the Masterclass.
Spazio Taverna is not responsible for loss, theft, or inability to participate due to circumstances attributable to the participant.

8.4. PERSONALISATION RESTRICTIONS
For any custom or personalised Masterclasses (e.g., private sessions or tailored content requests), Spazio Taverna reserves the right to refuse orders containing illegal or inappropriate content.
The Buyer is responsible for the content of any customisation requests and guarantees Spazio Taverna against any damages arising from unlawful or improper content.
Once confirmed, personalised Masterclasses cannot be modified or cancelled and are not subject to withdrawal rights.

9. NON-CONFORMITY
9.1. NON-CONFORMITY OF PRODUCTS OR SERVICES
Upon receiving the order confirmation email for Masterclasses or products purchased, the Buyer should promptly verify the details.
Any discrepancies or errors must be reported immediately to Spazio Taverna.

9.2. CLAIMS TERMS
The Buyer must submit any claims regarding delivery errors or non-conformity within the legal deadlines, by contacting Spazio Taverna via email at info@spaziotaverna.it.
Claims submitted outside these terms will not be considered, and Spazio Taverna will be released from liability.
Spazio Taverna guarantees compliance with applicable consumer laws regarding defects for 24 months from delivery.
Spazio Taverna reserves the right to verify the validity of claims and may charge the Buyer for verification costs if claims are unfounded.
Remedies are limited to replacement or refund of the non-conforming Masterclass or product value, at Spazio Taverna’s discretion. No liability is accepted for indirect or consequential damages.

9.3. DIGITAL PRODUCTS
For digital content related to Masterclasses, the Buyer must immediately verify the accuracy of the information received.
Any errors must be reported promptly via email. Claims made otherwise will not be accepted.
Guarantees for digital products are limited to correction of errors or refund of the purchase price.

10. FORCE MAJEURE
Obligations under this contract are suspended or waived without penalty if performance becomes impossible due to force majeure, fortuitous events, or reasons attributable to the Buyer or third parties.
Parties must notify each other immediately upon occurrence and cessation of such events and endeavour to minimise contractual disruption.
If force majeure events exceed thirty (30) days, either party may terminate the contract.

11. PERSONAL DATA PROTECTION
The Buyer acknowledges having read Spazio Taverna’s privacy policy, in compliance with GDPR and national data protection laws.
Fulfilment of contractual obligations requires the Buyer’s consent to the processing of personal data.
Buyers and participants have rights to access, correct, delete, port, oppose, or limit data processing by contacting Spazio Taverna at info@spaziotaverna.it 

12. INTELLECTUAL PROPERTY RIGHTS
All content on Spazio Taverna’s website, including but not limited to text, graphics, images, videos, logos, and databases, is protected by copyright and owned exclusively by Spazio Taverna.
Any unauthorised use, partial or full, is prohibited and enforceable by law.
 

13. DISPUTE RESOLUTION – APPLICABLE LAW AND JURISDICTION – COMPLAINTS

13.1. ATTEMPT OF OUT-OF-COURT SETTLEMENT

In the event of any dispute arising between Spazio Taverna and the Buyer, the party that becomes aware of the issue must first send a written notice to the other party specifying the alleged non-compliance. Before pursuing any further legal action, the parties should make every effort to reach an amicable resolution.

If the parties fail to reach an agreement or the attempt at conciliation is unsuccessful, the diligent party shall notify the other in writing that the out-of-court settlement attempt has ended.

Pursuant to Article 141-sexies, paragraph 3, of the Italian Consumer Code (Legislative Decree no. 206 of 6 September 2005), Spazio Taverna informs Buyers who qualify as consumers under Article 3, paragraph 1, letter a) of the Consumer Code (“Consumers”) that in the event of failure to resolve the dispute amicably, it will provide information on Alternative Dispute Resolution (ADR) bodies available for resolving disputes arising from contracts concluded under these Terms and Conditions of Sale.

Consumers are also informed of the existence of the European Online Dispute Resolution (ODR) platform, accessible at http://ec.europa.eu/consumers/odr. Through this platform, Consumers can find a list of ADR bodies, access their websites, and initiate an online dispute resolution procedure.

This is without prejudice to the Consumer’s right to bring the dispute before the competent ordinary court, regardless of the outcome of the ADR process, and to the possibility, if applicable, of pursuing alternative dispute resolution under Part V, Title II-bis of the Consumer Code.

For cross-border disputes relating to the interpretation, application, or execution of these Terms and Conditions of Sale, Consumers residing or domiciled in an EU Member State other than Italy may initiate a European small claims procedure under Regulation (EC) No. 861/2007 of 11 July 2007 before the competent judicial authority, provided the value of the dispute does not exceed €5,000 (excluding interest, fees, and costs). The Regulation text is available at https://eur-lex.europa.eu/eli/reg/2007/861/oj.

13.2. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions of Sale are governed by Italian law.

Any dispute concerning the validity, interpretation, execution, or breach of these Terms, in the absence of an amicable agreement, will be subject to the exclusive jurisdiction of the Court of Rome.

If the Buyer qualifies as a Consumer, the competent court for resolving disputes will be that of the Consumer’s place of residence or elective domicile.

13.3. COMPLAINTS

For any questions, feedback, or complaints regarding the purchase of masterclasses from the School of Vision, or the goods and products offered by Spazio Taverna, please contact our customer service team by email at info@spaziotaverna.com.

We will promptly review your communication and respond as soon as possible.

Acceptance of Clauses

The Buyer expressly accepts the following clauses pursuant to Article 1341 of the Italian Civil Code:

• Article 1: Introduction

• Article 5: Delivery of Masterclasses and Products

• Article 6: Withdrawal

• Article 7: Changes and Extensions

• Article 8: Terms of Use and Liability

• Article 9: Usage Restrictions

• Article 10: Non-Conformity

• Article 11: Force Majeure

• Article 14: Dispute Resolution – Applicable Law and Jurisdiction – Complaints